Last Updated: February 2026
1. Introduction
SimpliWiFi Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit simpliwifi.agency (the "Site").
2. Information We Collect
Contact Form Data: When you submit our contact form, we collect your name, email address, telephone number (optional), company name, event type, and any requirements you provide, which is processed securely on our server and sent via encrypted SMTP to our business email.
Analytics & Cookies: We use Google Analytics to collect anonymised usage data including browser type, device information, pages visited, and referral sources.
Technical Data: We automatically collect certain technical information including your IP address, browser type and version, time zone setting, and operating system.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes
- Send you information about SimpliWiFi services (with your consent)
- Analyse website usage to improve user experience
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
- Consent: When you accept cookies or submit contact forms
- Legitimate Interests: To improve our website and business operations
- Contractual Necessity: To fulfil requests for information or quotes
5. Data Sharing & Third Parties
- Google Workspace: Form submissions are sent via encrypted SMTP (TLS) to our business email hosted on Google Workspace
- Google Analytics: Website analytics (anonymised data)
We do not sell, trade, or rent your personal information to third parties.
6. Data Retention
We retain contact form data for up to 2 years unless you request deletion sooner. Analytics data is retained for 26 months.
7. Your Rights (GDPR)
You have the right to: access, rectify, erase, restrict processing, data portability, object to processing, and withdraw consent. To exercise these rights, contact hello@simpliwifi.agency.
8. Cookies
We use essential cookies (for consent functionality) and analytics cookies (with your consent). Manage preferences via the cookie icon in the bottom-left of your screen.
9. Data Security
We implement appropriate technical measures to protect your data. Our website uses HTTPS encryption. However, no method of transmission is 100% secure.
10. International Data Transfers
Some service providers may process data outside the UK/EEA. We ensure adequate safeguards including Standard Contractual Clauses.
11. Contact Us
Email: hello@simpliwifi.agency
Address: SimpliWiFi Limited, Unit 2B Wynnes Business Park, Hope Under Dinmore, Leominster, HR6 0PX, United Kingdom
You may lodge a complaint with the UK ICO at ico.org.uk